Transform the energy efficiency of your home

Introduction

This privacy policy sets out how YourRetrofit.ie uses and protects any information that you provide when you use this website. YourRetrofit.ie is committed to ensuring that your privacy is protected in accordance with the Data Protection Acts of 1988 and 2003 (the “Data Protection Acts”) and the EU General Data Protection Regulation (GDPR) at all times. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. YourRetrofit.ie may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 17/04/2023.

Personal Information We Collect & Use

We may collect the following information:

• Name
• Address and Eircode
• Phone number
• Meter Point Reference Number (MPRN)
• Energy bill
• Your property type
• Your property's year of construction
• Your property's number of storeys
• Your property's heating system

We require this information to enable us to provide you with a more effective service by allowing us to understand the profile of your property. Where your consent is provided, this information will also enable us access to your property's BER file from the Sustainable Energy Authority of Ireland (SEAI) and connect you with our partner network who may provide you with additional services. We may also be required to collect personal data to comply with our legal and regulatory obligations.

Cookie Policy

This website uses cookies. We use necessary cookies to ensure our site works and optional cookies to personalise content and to analyse our traffic. We may also share information about your use of our site with our social media, advertising and corporate partners who may combine it with other information that you've provided to them or that they've collected from your use of their services. You can choose to 'Accept all' cookies below or to only opt in to what you are happy to accept using the 'Customise' option. You can change your cookie settings at any time. Cookies are small text files that can be used by websites to make a user's experience more efficient. The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This site uses different types of cookies. Some cookies may be placed by third party services that appear on our pages. You can at any time change or withdraw your consent from the Cookie Declaration on our website.

Please state your consent ID and date when you contact us regarding your consent.

Sharing Personal Information

We do not share or sell individual information to any third party for marketing purposes. We will not disclose any personally identifiable information about you without your consent, except in the circumstances described below:

• Requests by government agencies: We may reveal any data we possess to law enforcement, regulatory, or other government entities (including their officers) if we receive an inquiry or investigation or if we determine, in our exclusive discretion, that it is necessary or appropriate for an investigation or activity that is or might be illegal, or if we believe that failure to disclose may expose us or you to legal liability.
• Lawful disclosures: We will make necessary disclosures if we are obligated by law or authorised to do so under any statute, legal regulation, or court order.
• Third party service providers: We may enlist the assistance of third-party service providers to assist us with certain operational aspects (such as distributing our email products or conducting surveys). Depending on the services rendered, some of these providers may receive your information. These third-party service providers are bound by data protection and confidentiality agreements that restrict their use and disclosure of any information obtained through their relationship with us to business related to us exclusively, consistent with this policy.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we use security measures that comply with Irish Law and meet international standards to safeguard and secure the information we collect online.

Your rights as a data subject

We uphold your rights in accordance with our data protection policy and subject access request procedure, which are available upon request. These rights include:

• Right of access: You can ask for a copy of the information we hold about you

If you would like to exercise any of these rights, please contact us at info@prime19.ie.

Disclaimer

This Site may contain links to websites not maintained by YourRetrofit.ie and you are warned that when you enter other websites via such hypertext links, you will not be subject to the terms and conditions of YourRetrofit.ie. YourRetrofit.ie will not be liable in any way for the content, availability or use of such third party websites and you use such links entirely at your own risk.

Additional Information

YourRetrofit.ie partners with third parties to provide you with additional services. You can navigate to these parties' websites from our website. Our partners may use cookies, and you can find out more on their website.

Introduction

These terms of use govern your use of the YourRetrofit.ie website, and by accessing or using the YourRetrofit.ie website, you agree to be bound by these terms.

Acceptable Use

You agree to use YourRetrofit.ie only for lawful purposes and in a way that does not infringe on the rights of others or restrict or inhibit anyone else's use of the YourRetrofit.ie website. Specifically, you agree to:

• not use the YourRetrofit.ie website to harass, abuse, defame, or otherwise violate the legal rights of others;
• not use the YourRetrofit.ie website to distribute, post, or otherwise publish any content that is unlawful, obscene, or offensive;
• not attempt to gain unauthorised access to any part of the YourRetrofit.ie website or any other system or network connected to the YourRetrofit.ie website;
• not interfere with or disrupt the YourRetrofit.ie website or servers or networks connected to the YourRetrofit.ie website.

Intellectual Property

All content on the YourRetrofit.ie website, including data, algorithms, text, graphics, logos, images, audio clips, and software, is the property of Prime19 Innovation Limited or its content suppliers and is protected by Irish and international copyright laws. You may not copy, modify, distribute, display, transmit, perform, publish, license, create derivative works from, or sell any content on the YourRetrofit.ie website without the express written consent of Prime19 Innovation Limited.

Linking to the YourRetrofit.ie website

You are allowed to link to the YourRetrofit.ie home page, provided that the manner in which you do so is fair, legal, and does not harm Prime19 Innovation Limited’s reputation or exploit it. However, you cannot create a link that implies any kind of affiliation, endorsement, or approval on Prime19 Innovation Limited’s part if there is none.

The YourRetrofit.ie website cannot be displayed within a frame on another website, and you may only create a link to the YourRetrofit.ie home page, not to any other part of the YourRetrofit.ie website. Prime19 Innovation Limited reserves the right to revoke our permission for linking at any time, and without notice, solely at our discretion.

Disclaimers

Prime19 Innovation Limited provides the YourRetrofit.ie website and its content "as is" and without warranties of any kind, whether express or implied. Prime19 Innovation Limited does not warrant that the YourRetrofit.ie website will be error-free, uninterrupted, or free of viruses or other harmful components. Prime19 Innovation Limited does not guarantee the accuracy or completeness of any information on the YourRetrofit.ie website.

Limitation of Liability

Prime19 Innovation Limited will not be liable for any damages arising out of or in connection with your use of the YourRetrofit.ie website, including but not limited to direct, indirect, incidental, special, or consequential damages. This limitation applies even if YourRetrofit.ie has been advised of the possibility of such damages.

Indemnification

You agree to indemnify and hold harmless Prime19 Innovation Limited, its officers, directors, employees, and agents from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your use of the YourRetrofit.ie website, your violation of these terms of use, or your violation of any rights of another person or entity.

Changes to Terms

Prime19 Innovation Limited may modify these terms of use at any time without notice. By continuing to use the YourRetrofit.ie website after any changes to the terms of use, you agree to be bound by the modified terms.

Governing Law

These terms of use are governed by Irish law, and any disputes arising out of or in connection with these terms will be subject to the exclusive jurisdiction of the Irish courts.